Reliability Maturity Index

Escape the "Reactive Spiral"

70% of maintenance teams run reactive — wrench time burned on breakdowns, not defect elimination. The Reliability Maturity Index (RMI) scores exactly how far you sit from a planned, predictive operation, and what's standing in the way.

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The RMI Framework

We score your operation across People, Process, and Technology — the three pillars that decide whether reliability sticks or slides back into reactive.

01 — People

Workforce Capability

We gauge technician skill depth, how tribal knowledge gets captured and handed off, and whether the floor actually owns reliability — or just chases the next breakdown.

02 — Process

Operational Discipline

We test your planning & scheduling discipline, planned-vs-reactive ratio, whether PMs are catching defects or just burning labor, and how well RCA closes the loop on repeat failures.

03 — Technology

Systems & Data

We check whether your failure data is clean and ISO 14224-aligned, and whether your CMMS is actually driving PdM decisions — or just logging work orders after the fact.

Our Methodology

We don't run on conference-room interviews. We get on the floor, ride along on work orders, and pull the real data — because the spreadsheet and the asset rarely tell the same story.

01

Discovery

On-site interviews and job shadowing. We watch how work really gets planned, executed, and closed out — not how the binder says it should.

02

Analysis

We mine work order history for failure patterns and bad-actor assets, check MRO/spares accuracy, and surface the defects driving your unplanned downtime.

03

The Scorecard

You get a Reliability Maturity Score (1-5) per pillar, with the specific gaps holding each one back — no vague letter grade, an actual diagnosis.

04

The Roadmap

A prioritized roadmap — sequenced and resourced — to shift wrench time from reactive firefighting toward planned, predictive maintenance.

Engagement Models

Start with a baseline score, or go further into implementation — pick the level of support your team is ready to execute on.

Tier 1

The Audit

2-Day On-Site Assessment + RMI Scorecard

  • Comprehensive facility walkthrough and technician interviews
  • CMMS data analysis and PM compliance review
  • Detailed Reliability Maturity Score across all three pillars
  • Executive summary with prioritized findings

Ideal for: Teams that need an honest baseline RMI score and a clear-eyed read on where the reliability gaps actually are.

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Tier 2

The Transformation

Full Audit + 90-Day Implementation Support

  • Everything in The Audit package
  • Customized reliability improvement roadmap
  • Quarterly on-site implementation coaching
  • Process redesign and training support
  • Progress tracking and adjustment sessions

Ideal for: Teams ready to build out PM/PdM programs and move the planned-vs-reactive needle with hands-on coaching.

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Recommended
Tier 3

The Pilot

Full Audit + Free 90-Day Pilot of SMMS Software

  • Everything in The Audit package
  • Complete SMMS platform access for 90 days at no cost
  • Data migration and system configuration
  • User training and change management support
  • Technology-enabled reliability improvements

Ideal for: Teams that want the assessment plus a real-data trial of SMMS — proving the toolset on your own assets before you commit.

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